Frequently Asked Questions
Please read our FAQ before sending us a message.
United States, United Kingdom,Australia,Canada,Janpan,Korean,Germany are about 5-13 days
Other countries is about 5-20 days.
Trackable orders sent via Standard Shipping or Premium Standard Shipping can be tracked through your local post office. If available, tracking numbers and relevant links can be found in “My Account” under the Shipping and Tracking section of shipped orders in your Order History.
You have 30 days to decide after it shows delivered.
Note: The original shipping fee and insurance are non-refundable.
To initiate a cancellation, please contact our customer service. The cancellation notification will be emailed to you.
Refunds will be reimbursed back to your original account — credit card or PayPal. PayPal refunds will be transferred immediately. Credit cards may take 10-30 business days to process.
Send us an email
We will reply it to you within 24 hours