Return & Exchange Conditions
We feel sorry that you’re not 100% satisfied with the items you received, and we gladly accept returns and exchanges within 30 days of receipt for most items in new condition. Before you decide to return or exchange something, please read our return & exchange conditions carefully and make sure the items you want to return meets the following conditions:
1. You have 30 days to decide if an item is right for you, if not, you can certainly come to us within 30 days of receipt for most items in new condition.
2. Items with non-returnable marks and free gifts cannot be returned.
3. Items returned must be in their unused condition with the original packing. We do not accept a returned item that’s worn, damaged, washed or altered in any way.
4. We do not accept returned items that were sent back by you directly without checking with us first.
5. We do not offer Freight To Collect (FTC) service for the packages returned to us. The returns will be made at your own cost.
Note: The original shipping fee and insurance are non-refundable.
We are not liable for shipping fee under these following conditions below:
1. Customer’s subjective factors and just dislikes the item.
2. No quality issue.
Once you’ve made sure you meet all of the conditions above, follow these steps:
1. Please contact our customer support@v6us.com indicating your order number/order email address, the item(s) you would like to return/exchange, the related photos and the reason. We will get back to you within 24 hrs. Your patience will be highly appreciated.
2. After receiving return instructions from us, please package up the item(s) to be returned with the original packing.
3. Drop off your package at the local post office.
4. Most returns are processed within 5 business days after we receive your package. We’ll issue a refund to your payment account. Once your refund has been issued, you will receive a refund confirmation email.